Who We Are
Since 1981, customers have found SMS an exceptional choice for responsive, local, multi-vendor systems maintenance. If your goal is to reduce the cost of IT maintenance, while improving service levels, contact SMS today!
What We Do
Server Maintenance and SupportThe OEM's are in the business of selling new servers. One way to do this is by increasing your post-warranty support costs until you are forced into buying new hardware.
This may not be a practical option for you for a number of reasons.
Now you can join the thousands of customers who have safely reduced or eliminated their IT capital equipment expenses and kept their current equipment.
Storage Maintenance and Support♦ Have you received your post warranty support notices?
♦ Were you shocked by the amount of these fees?
♦ Are you tired of being driven into unnecessary equipment
upgrades by post warranty maintenance costs?
Data Center ServicesSMS offers end-to-end management of the assets found in your data center while eliminating many common IT headaches. ♦ Move and install IT equipment onDemand.
♦ Rightsize your service contracts for response time and coverage.
♦ Reduce your capital equipment spending by repurposing equipment.
♦ Safely and securely re-cycle equipment. All SMS services are delivered using singlePoint® as our point of control. SinglePoint® ensures proof of service records are kept regarding data erasure, device destruction and environmental compliance.
What we Promise
We treat every service call as if it is the most important call of the day.Our Fix-It-First™ policy ensures that you will never be denied coverage due to an administrative oversight. As an SMS customer, if a device fails that was mistakenly not covered by your service contract, SMS will respond to your call on a best effort basis and get you back up and running as soon as possible.
There is no denial of service due to administrative errors. All SMS contract modifications or time and materials charges for the incident will be worked out with you after you are up and running again.
Contact us to learn more.