Do you need more control of your IT assets and the maintenance contracts that support them?

SMS has worked in thousands of data centers nationwide and has developed a solution that addresses these issues:

  • Where is this device physically located?
  • When was it last patched or re-configured?
  • Was the device decommissioned? Was it erased or destroyed? Where is the certificate of destruction?
  • Does this device fail often? Did the maintenance provider meet their SLA?
  • Is the device under warranty? When does the warranty expire? Do we have a post warranty support contract?
  • Is the device under a service contract? With whom? How do I reach them?

To address these issues, SMS developed singlePoint™ to manage your data center assets by using a secure web based portal.  SinglePoint™ succeeds because SMS shares in the management of the data, in order to guarantee your SLAs are being monitored.

SMS maintenance management services allow you place a single call to the SMS call center, regardless of who delivers the maintenance for the device, and we will manage the dispatch through the call closure.

  
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  Click here to get a quick quotation for the Maintenance Quotation you require. We will provide you a formal quotation within 24 hours.

SMS performs the most important asset management functions

Survey and inventory SMS will survey and inventory your data center's assets.
SMS performs a site survey to gather important information regarding every device covered in our Master Maintenance Contract. This may include configurations, IOS versions, patch levels, and network diagrams, and other important data points related to your servers, storage, network and service contracts. All of this information, as well as external documentation, can be stored in singlePoint™ .
Tracking SMS will track your assets.
SMS uses singlePoint™ to track the physical location of these assets, whether they reside in your local, remote, or hosted data center.
Management SMS will manage all service contracts.
Nothing is more painful than managing the mix of multi-vendor, multi-year, multi-OEM, multi-concurrent warranty expirations for a large data center. SMS offers maintenance management wherein we:
  • Can take first call on any data center device.
  • Can arrange for remediation and dispatch from the maintenance provider.
  • Can manage all your service contracts, alerting you when warranty is expiring.
  • Can co-terminate all your contracts into a single support contract.
Retirement SMS will retire your assets in a secure and environmentally friendly manner.
When your asset approaches retirement, we will arrange for disposal of the equipment. If a disposal certification is required, we provide this to you and log it into singlePoint™ so that you have a complete record of the asset from purchase to retirement.

SMS maximizes the useful life of your data center assets by reducing the cost-of-ownership of all technologies. To many, the manufacturer dictates cost-of-ownership life-cycles. Today, with SMS Support, cost-of-ownership can be extended from 3 years to 10 and even 15 years for many products.