Do you need more control of your IT assets and the maintenance contracts that support them?

SMS has worked in thousands of data centers nationwide and has developed a solution that addresses these issues including:

  • Where is this device located?
  • When was it last patched, re-configured, backed up?
  • Was the device decommissioned? Was it erased or destroyed? Where is the certificate of destruction?
  • Do you have the configurations for it? Where are they stored? Are these documents physical or electronic?
  • Does this device fail often? When it does fail? How long does it take to repair? Did the maintenance provider meet their SLA?
  • Is the device under warranty? When does the warranty expire? Do we have a post warranty support contract?
  • Is the device under a service contract? With whom? How do I reach them during normal business house? During off business hours?
  • Do we have any available expertise in our center on this device?

To address these issues, SMS developed singlePoint™ to manage your data center assets by using a secure web based portal.  SinglePoint™ succeeds because SMS shares in the management of the data in order to guarantee your SLAs are being monitored. SMS maintenance management services let you place a single call to the SMS call center, regardless of who delivers the maintenance for the device, and we will manage the dispatch through the call closure.

singlePoint™ processes create value.

  • We perform a site audit to gather information regarding your data center assets.
  • We configure singlePoint™ to capture new equipment as it arrives.
  • We co-terminate SMS support with OEM support, warranty, or warranty uplift to true-up your contracts.
  • We configure singlePoint™ to attach special configurations, equipment notes, and diagrams to individual assets.
  • We recycle your asset, returning it to you cleansed so that it can be redeployed.
  • We destroy your asset and maintain an environmental certificate of destruction within singlePoint™
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go Get a Quick Quote
  Click here to get a quick quotation for the Maintenance Quotation you require. We will provide you a formal quotation within 24 hours.

All of this is available from a single console that allows you to dynamically measure your SLA performance against your contracts with your various suppliers.