Who We Are

Since 1981, customers have found SMS an exceptional choice for responsive, local, multi-vendor systems maintenance. If your goal is to reduce the cost of IT maintenance while improving service levels, SMS is your best choice.

With locations, inventory, and staff nearby, SMS ensures that you receive the service levels you need to meet the wide array of systems, storage, and network devices found in your data center.

HP Maintenance and Support

HP is in the business of selling new servers. One way to do this is by increasing your post-warranty support costs until you are forced into buying new hardware.

This may not be a practical option for you for a number of reasons.

Now you can join the thousands of customers who have safely reduced or eliminated their HP capital equipment expenses and kept their current equipment.

IBM Maintenance and Support

Have you received your post warranty support notices?
Were you shocked by the amount of these fees?
Are you tired of equipment upgrades driven by these costs?

Join the thousands of SMS customers who have safely reduced their IBM support costs while controlling their capital equipment expenses by keeping their current equipment.

Asset Management with singlePoint™

If you need a singlePoint™ of contact for all the the support relationships, contracts, and assets in your data center, then singlePoint™ is for you. Whether it is contract data, service history, new requests, or asset data, singlePoint™ is always there, always available.

SMS offers singlePoint™ as a shared, secure, on-line web based portal that provides you with a comprehensive view of your multi-vendor service environment and your relationship with SMS.

What we Promise

We treat every service call as if it is the most important call of the day.

Our Fix-It-First™ policy ensures that you will never be denied coverage due to an administrative oversight. As an SMS customer, if a device fails that was mistakenly not covered by your service contract, SMS will respond to your call on a best effort basis and get you back up and running as soon as possible.

There is no “denial of service” due to administrative errors. All SMS contract modifications or time and materials charges for the incident will be worked out with you after you are up and running again.

Contact us to learn more.